If there are multiple entries for the same incident in the ESTA feed

If there are multiple entries for one incident in the ESTA feed when you are creating an incident you need to speak to the Incident Controller to confirm which incident you should use. This is to ensure that work for the same incident or hazard isn't occurring across two (or more) EM-COP incidents. 

Why do multiple entries for one incident exist? 

Multiple entries can exist for the same incident when multiple people have place a call reporting an incident to 000. 

 

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