What is the structure of community notifications?

As a result of research and consultation the structure and language of the community notification templates has changed. These changes include: 

  • The first bit of information provided tells the community what the hazard is, what the warning level is and if it applies to them (location). This is the 'why' they should undertake actions and it is immediately followed with a call to action and details about the actions they should undertake to protect life and property. 
  • Information about the situation is provided later in the notification under the 'impacts in your area' section. 
  • The use of headings across all hazards and notification levels to break up information and allow community members to focus on the information that is relevant to them. 
  • A change in language so that the community is addressed (what you should do).

You can find the principles of template construction here

Warnings are structured with the following sections for content:

  • Critical details – This section provides critical details including the notification level, area the notification is issued for, hazard type, hazard location (and if relevant direction) and likely time of impact. The intention of this section is to briefly provide enough details to explain to the community why they need to undertake actions.
  • Action statement – This section provides a call to action for the community to follow. This section should also be emphasised during creation to ensure it is clear to the community.
  • What you should do – This section provides clear actions for the community to follow based on the notification level and hazard.
  • Impacts in your area – This section provides information on the potential or actual impacts in the area to aid the community’s decision making and direct them to additional sources of information.
  • More information – This section provides essential further contact or static information for the community such as contact numbers, website address, broader safety information.

Community Information – Notifications are structured with the following sections for content:

  • Critical details – This section provides critical information including the notification level, area the notification is issued for, hazard type, hazard location (and if relevant direction). The intention of this section is to briefly provide enough details to explain to the community who will be impacted and why they need to undertake actions.
  • Action statement - This section clearly states that there are no actions for the community to undertake. This section should also be emphasised in bold during creation to ensure it is clear to the community.
  • More information – This section provides further contact or static information for the community such as contact numbers, website addresses, and links to preparedness or safety information.

Community Information – Newsletter are structured with the following sections for content:

  • Critical details - This section provides critical information including the notification type, area the notification is issued for, and the event it is issued for. The intention of this section is to briefly provide enough details that the community can identify if this information is relevant to them.
  • Action Statement - This section provides a call to action (the most critical action for them to undertake in this phase of relief/ recovery) for the community to follow. This section should be emphasised to ensure it is clear to the community.
  • Community Meetings - this section details upcoming community meetings including times, dates and locations. Also included in this section is any information on live streaming either via local radio or social media for those who can't attend in person.
  • Relief and Recovery – this section details relief centres, recovery centres, who to contact for support (VERIL/local council) and a deep link to the relevant Relief and Recovery tab.
  • Financial Support - this section outlines the details of any financial support arrangements put in place and contact details.
  • Health - this section provides critical health messages and links to other health and wellbeing information. If there's no incident specific information then link to the static health information on the Relief and Recovery tab.
  • Essential Services - this section outlines any impacts on any essential services or infrastructure including water, power and road access. Where possible this section should include links to further information, contact details for services and expected time/ date of restoration of services.
  • Event/ Incident relevant sections – use headings to break the information up into comprehensible segments. Sections may include situation and weather, animals, farming and agriculture, water and sanitation, community meetings, safety information or infrastructure (power, roads). If there's no incident specific information then link to the static information on the Relief and Recovery tab.
  • More information – This section provides further contact or static information for the community such as contact numbers and website addresses that have not been provided in the earlier sections.
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