Obviously there won't be a chat icon against YOUR name as it is a bit hard to chat with yourself
...but there may be some active users without the chat icon.
This happens when a user is logged into EM-COP but is using either a mobile or tablet device or is using a browser not supported by EM-COP. The version of EM-COP they will be seeing has limited functionality.
So you will need to call them!
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