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Problem with Zoom Webinars

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Justin Kibell
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Zoom Prerequisites

Zoom has been tested and designed to work in modern updated web browsers with at least the following versions (or higher) installed:

  • Internet Explorer 10 or higher
  • Chromium Edge 80 or higher
  • Google Chrome 53.0.2785 or higher
  • Safari 10.0.602.1.50 or higher
  • Firefox 76 or higher

Note: Mobile web browsers are not supported by Zoom. e.g on Smartphones

Testing Ahead of Zoom Meetings

It is important to test your IT environment well before you attend the webinar online. This should be a few days before hand to give you time to resolve any issues. 

Zoom provide a test meeting you can join to test out your web browser, audio and video. This is a good idea to test your audio and webcam (if you are presenting). You should be able to test a web browser version of Zoom, and/or the desktop app version if you can download and install software on your computer.

https://zoom.us/test

A troubleshooting section is provided in this module later designed to help you find relevant information online. 

Zoom Tutorials

Comprehensive information with short videos explaining how to use the web-browser version of Zoom can be found at the following URL:
https://support.zoom.us/hc/en-us/articles/214629443-Zoom-web-client

Video tutorials: https://support.zoom.us/hc/en-us/articles/206618765-Zoom-video-tutorials 

Zoom Help Resources

Useful online help resources that support the Zoom meeting/webinar software.

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