What does the term ‘observation’ mean?

An observation is a record of a noteworthy fact or occurrence that someone has heard, seen, noticed or experienced as an opportunity for improvement or an example of good practice. An observation could be a:

• success or situation that went well,
• good practice or a way of doing things in a more efficient or safer way,
• initiative or idea,
• unexpected experience or outcome, or
• area for improvement.