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  1. Emergency Management Victoria
  2. EM-COP for Situational Awareness and Collaboration
  3. FAQ

FAQ

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  • Where I do find EM-COP Training website?
  • How do I change my password?
  • How do I turn off a mapping button or feature?
  • I have a secure Room. At shift changeover will I have to add permissions for other users to use it?
  • How do I know when something has been added to a Room?
  • How frequently should the Incident Map Room be updated?
  • Can I edit a feature or text label?
  • How do I rename an EM-COP Incident Room?
  • How do I rename an EM-COP Incident?
  • I have an error "There was an error building the tree", now what do I do?
  • Where can I find Initial Impact Assessment (IIA) layers?
  • Can I view Initial Impact Assessment data in EM-COP?
  • What is the difference between securing a Room and Room Permissions?
  • Why can't I delete a Room or an Incident from EM-COP?
  • What kind of information should be in EM-COP?
  • How do I get approval to add information into the Incident Map to share more widely?
  • Should I be using/reacting to information I can see in any EM-COP Incident Room?
  • I don't know how or where to share information I have with other EM-COP users. How can I share my information?
  • I cannot find symbols or line styles that match the styles used in the mapping system I use?
  • How do I provide the ICC Mapping Officer with a copy of my map drawings?
  • During a briefing with EM-COP via teleconference the remote users are not seeing the same layers as the ones on my screen, why?
  • How do I provide access to EM-COP for Interstate or International personnel coming to Victoria?
  • Can we have EM-COP accounts to use to display EM-COP in our ICC / RCC?
  • Someone has been modifying the Incident Map without permission. Can I stop them?
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