This articles describes limitations to be aware of when using EM-COP on an iPad.
EM-COP was not specifically designed to work on an iPad. Wherever possible, you should use a laptop or desktop PC (Windows or Mac) with the latest version of either Google Chrome, Mozilla Firefox, Microsoft Edge or Apple Safari as the web browser.
However, operation on an iPad can still be workable if you understand the limitations described below.
If your iPad is unable to load the latest version of iOS and/or you are unable to update your browser, this is a good indicator that EM-COP will be very problematic.
- Older iPads have small screen sizes which will also make working with EM-COP problematic. You need a screen size that is 1280px by 720px or greater.
- Sometimes, icons or menu list items will be quite small. You can zoom a menu or popup box to make them larger and easier to select.
- When tapping the screen (equivalent to a left mouse click), it is generally better to incorporate a very slight pause on the screen before raising your finger. This may take some practice.
- The iPad does not support a right mouse click, double click or hover. This may limit access to some features.
- Be careful pulling down the screen from the top with your finger. This may trigger a browser refresh which will log you out of EM-COP.
Basic operations on the SITUATION tab work. You can pan (use two fingers) and zoom (double tap or pinch/stretch) the map as well as select map and data layers. You can also join incident rooms to view the room map and read whiteboard chat. This is sufficient to view information. However, you will likely strike problems adding information to a map.
Known limitations on the SITUATION tab include:
- The drawing, measuring, copy and paste tools do not work properly.
- Scrolling on most pop-up menus does not work.
- Under Tools > Room Management, you hover the mouse over Room Management on a PC to show the submenu. On the iPad, tap Room Management to see the sub menu.
- The + and - zoom icons on the left side of the map jump in increments of two. It is better to double tap the map or use the two finger squeeze/stretch gesture to change zoom levels.
- Screen re-sizing can sometimes cause menu buttons or the side panel to be obscured. This can happen when you select a pop-up that is too big to fit on the screen. If this occurs, carefully pull down at the top of the browser window until the EMV logo at the top left corner is fully visible (but not enough to refresh the browser). This should trigger a re-size and restore the screen.
Most operations work normally on the LOG tab. You can view, search and add log entries as expected.
Known limitations on the LOG tab include:
- You can't drag and drop attachments when you add a log entry. Just tap the Browse button below a drop area. The iPad also allows you to take a photo and directly attach it.
- Scrolling the main log listing is an inherent operation. Be slow and deliberate when you scroll to minimise the chance of pulling down the entire screen and triggering a browser reset.
The DESKTOP tab contains icons that link to a huge variety of documents, external web sites and web based resources. The iPad has inbuilt document viewers or will download them in a similar way to how a PC would behave. Documents will open in a new browser tab and will not be subject to undesirable browser refreshes. Be aware that external websites and resources may also have other unexpected limitations on an iPad. Otherwise, the DESKTOP should generally work as on a PC.
Known limitations on the DESKTOP tab include:
- Scrolling the pages is an inherent operation. As with the other tabs, be slow and deliberate when you scroll to minimise the chance of pulling down the entire screen and triggering a browser reset.
The LIBRARY tab should work as expected and scrolling on the main pane is not as sensitive to triggering a browser reset as on the other pages.
Known limitations on the LIBRARY tab include:
- PDF download of articles is not supported on an iPad. You will see a pop-up asking if you want to download a file with a long confusing filename. Just close the pop-up to return to the Library.
EM-COP Help is provided through an external website and opens in a new browser tab. The Help system works on the iPad without any known limitations.